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Clinical Terms and Conditions

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Arrival

  • Please arrive on time and wait by the side entrance door.

  • If you arrive early please text the therapist and wait for a response as the therapist may be busy.  

  • You may be required to wait outside, please prepare yourself in advance.

Cancellations

  • A non-refundable policy is in practice for late arrivals or any cancellation with less than a 24-hour notice.

  • Contact your therapist by telephone, text or email to either cancel or reschedule your appointment.

  • All re-scheduled appointments are treated to have no financial value and must be used within 4 weeks.

  • If a refund is issued a small transaction fee will applied.

Late arrivals

  • Depending on how late you arrive the therapist may deduct the difference from the session duration.

  • Depending on the schedule the therapist may be able to honour the total duration of the session.

Inappropriate behaviour

  • If it is deemed that the client is behaving inappropriately to where the client is requesting sexual favours or behaviour in a manner by which the therapist would feel intimidated, embarrassed or bullied in any form will not be tolerated a full fee will be applicable and you may be told to leave or banned from the services provided. 

What to expect after treatment

  • It is normal for you to feel some delayed onset muscle soreness (DOMS), aching and on occasion, some localised bruising as a result of deep tissue massage therapy to the skin, muscles, tendons and ligaments, and this will pass as part of the recovery process.

GP's relation

  • At times the history of the client is somewhat complicated and a verbal ok from the GP or any medical professional body would be required, a prime example of this would be someone who is taking blood thinner medication or going through cancer treatments.

Confidentiality

  • The retention period of all therapy notes will be 7 years from the last session.

Confirmation

  • By booking and attending a treatment, it is taken as proof that you have read, understood and agreed to the Terms and Conditions as described.

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The terms and conditions are to benefit the clients and practitioners to work efficiently on time and dedicate the time and resources required per the session booked.​

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